Welcome to Stefan Guide in Iceland ehf. (referred to as we, us, and our). By accessing and using this website and services, you agree to comply with and be bound by the following Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the service. Please read them carefully before making a booking.
Booking Confirmation:
Your tour / service is confirmed when we receive your payment for our service.
Payment Terms:
25 percent is due at the time of the booking, and the rest is due 30 days before the travel date.
We accept credit card payments from Visa, Master Card and Amex.
We accept direct payment into our bank account.
Cancellations & Changes:
We reserve the right to charge a fee for date and or time changes.
We reserve the right to keep any money paid to us for a period of 30 days.
We reserve the right to keep payments as follows:
- 10 percent of the total cost is non-refundable.
- 50 percent if the service is cancelled less than 14 days before the travel date.
- 100 percent if the service is cancelled less than 48 hours before the travel date.
- There is no refund for a “no show”.
Cruise ship exception – if a cruise ship does not dock due to an unforeseen event, we refund 90 percent of the money paid.
Our services:
Day tours with an experienced, local professional driver/guide
Airport Transfers
Walking tours in Reykjavik
Bicycle tours in Reykjavik
Segway tours in Reykjavik
Vehicle information:
VW Amarok 4×4 – four passengers
KIA EV9 electric vehicle – five passengers
Toyota ProAce Verso – seven passengers
Mercedes Benz Sprinter 4×4 VIP – 10 seats
Mercedes Benz Sprinter 4×4 – 19 Seats
Mercedes Benz Sprinter – 22 Seats
We have access to various other vehicles
Liability:
We shall not be held liable for direct or indirect loss, damage, or inconvenience caused by service delays, cancellations, or disruptions due to factors beyond our control, such as extreme weather, natural disasters, government actions, or vehicle breakdown. Loss of Property: We are not responsible for loss or damage to personal belongings. This said, all our vehicles are fully insured for public transport according to Icelandic law, and we carry additional third party liability insurance.
Intellectual property:
All content on this website, including text, images, logos, and other materials, is the property of Stefan Guide in Iceland and cannot be used without our consent.
Jurisdiction:
These Terms and Conditions are governed by the laws of Iceland. Any dispute arising from or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Iceland.
Samningur þessi er í samræmi við íslensk lög. Rísi mál vegna hans skal það rekið fyrir Héraðsdómi Reykjavíkur.
Posted 25 January 2025